Privacy Policy

Last updated: May 06, 2025

1. Introduction

This Privacy Policy describes PipWoo’s (“we,” “us,” or “our”) practices regarding the collection, use, disclosure, and protection of your information when you visit or make a purchase through our website (https://pipwoo.com) and use our services (collectively, the “Service”). This Policy applies worldwide and explains your rights under applicable data protection laws.

2. Controller & Contact Information

  • Company Name: PipWoo

  • Headquarters: China

  • Data Protection Officer (DPO):

3. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.

  • Processing: Any operation performed on Personal Data, such as collection, storage, use, disclosure, or deletion.

  • Cookies: Small text files stored on your device to remember preferences or track usage.

  • Service: The website — https://pipwoo.com.

4. Data We Collect

  1. Account Information

    • Name, email address, password when you register.

  2. Usage Data

    • IP address, browser type/version, pages visited, timestamps, device identifiers.

  3. Transaction Data

    • Purchase details, payment method, billing and shipping address.

  4. Marketing Data

    • Newsletter sign-ups, promotional survey responses.

  5. Cookies & Similar Technologies

    • Necessary, functional, performance, and advertising cookies.

5. How We Use Your Data

  • To Provide and Maintain the Service: Fulfilling orders, troubleshooting, customer support.

  • Contract Performance: Processing transactions and sending purchase confirmations.

  • Legal Compliance: Meeting tax, accounting, and regulatory obligations.

  • Legitimate Interests: Enhancing security, preventing fraud, and improving our website.

  • Consent: Sending marketing communications and using non-essential cookies after you opt in.

6. Legal Bases for Processing

  • Contractual Necessity: To fulfill your orders and service requests.

  • Legal Obligation: To comply with applicable laws (e.g., tax, anti-money laundering).

  • Legitimate Interests: For fraud prevention, network security, and service improvements.

  • Consent: When you agree to receive marketing emails or allow non-essential cookies.

7. User Rights

7.1 European Union (GDPR)

  • Rights: Access, rectification, erasure, restriction, portability, objection.

  • Exercise: Email [email protected] or use the “Privacy Preferences” panel on our website.

  • Response Time: Within 30 days of request.

7.2 California (CCPA/CPRA)

  • Rights: Know what personal data we collect, delete data, opt-out of “sale” or “sharing,” non-discrimination.

  • Exercise: Email [email protected].

7.3 Canada (PIPEDA)

  • Rights: Access and correction.

  • Complaint: Office of the Privacy Commissioner of Canada (OPC).

7.4 Asia Pacific

  • Singapore (PDPA): Access, correction, withdraw consent; complaints to PDPC.

  • Japan (APPI): Inquire, stop third-party disclosures, refuse cross-border transfers.

  • Malaysia (PDPA): Access, correction, withdraw consent; complaints to MDPC.

  • South Korea (PIPA): Access, correction, withdraw consent; complaints to PIPC.

8. Cross-Border Data Transfers

We may transfer your data to countries outside your jurisdiction. We protect your data by:

  • Standard Contractual Clauses (EU SCCs) for transfers from the EU/EEA/UK

  • Qualified Data Protection Agreements under Singapore PDPA

  • Reasonable security measures for Japan APPI

  • Recognized security certifications for Korea PIPA

9. Data Retention

  • Personal Data: Retained only as long as necessary to fulfill processing purposes or legal requirements.

  • Usage Data: Typically retained for 12 months, or longer if needed for security or legal purposes.

10. Security

We implement industry-standard technical and organizational measures (encryption, access controls, regular audits) to safeguard your data. However, no method of transmission or storage is 100% secure.

11. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect data from children under 13. If you become aware we have, please contact us so we can delete such information.

12. Cookies & Tracking Technologies

We use cookies, web beacons, tags, and scripts to track activity on our Service and store information. You can manage or disable cookies in your browser settings, but some features may not function correctly without them.

13. Changes to This Policy

We review and update this Policy at least once a year or when laws change. The “Last updated” date at the top indicates the current version.

14. Contact Us

For questions or to exercise your rights, please contact:

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