HELP CENTER
Shipping & Delivery
When will my order ship?
All our products are handmade after you place your order. Most items ship within 7 business days, but for complex designs, it may take longer. You will receive an email with a tracking number once your order ships.
Where do you ship from?
All orders will be shipped from China. Currently we only ship to the US and Canada. We are still working on how to ship to more countries and hope to be able to do so soon.
How long does shipping take?
Delivery times depend on your location and the shipping method. Once shipped, you can track your order via the “Track My Order” page or the link in your shipping confirmation email.
Do you offer free shipping?
Yes! Free shipping is available for orders over $100. Shipping costs for other orders will be calculated at checkout.
Returns & Refunds
What's your return policy?
Yes.You’ve got 14 days from when you receive your items to return them. Shipping costs aren’t refundable, and you’ll be responsible for return shipping. To start a return, email help@pipwoo.com with your order number and reason for return.
We’ll let you know once we’ve received and inspected your return if the refund is approved. If it is, you’ll be automatically refunded on your original payment method. Remember, it might take a bit for your bank or credit card to process the refund. Read the full return policy here.
How long does it take to process a refund?
Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.
Can I cancel or change my order?
Yup, as long as your order is still processing, hasn’t been packed up, and a label hasn’t been created. Just a heads up, we can’t guarantee changes or cancellations once it’s placed. Please reach out to us at help@pipwoo.com as quickly as possible, and we’ll do our best!
Can I update the billing address on my order after purchase?
Once an order is placed, we can’t update the billing address. If your payment went through and you got a confirmation email, it means all’s well and your order will be sent out, hiccup free!
What should I do if my order has an address issue and was returned?
If your package was returned because of an incorrect address, send us the correct address so we can send a replacement to the right place.
How can I get my order confirmation if I entered the wrong email?
If you think you entered the wrong email when placing your order, reach out to us with your shipping address and phone number. We’ll update your email address on file and resend the order confirmation to you.
Products & Orders
Are your products customizable?
Our products are pre-designed and not customizable. However, you can select certain options like size or style when placing your order.
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order on the “Track My Order” page on our website.
What do I do if my order is damaged or missing items?
If your order is defective or damaged, you received the wrong item, or if something’s missing, reach out to us so we can make it right.